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Refunds, Adjustments, and Cancellations
Rock Solid Results (RSR) will refund our customers for any prepaid internet hosting, website design, website maintenance, or other consulting services not already provided by RSR upon request of the customer, or upon termination of the agreement between RSR and the customer by RSR. If the payment to RSR is in connection with a Card sale, RSR will process any refund or adjustment within 3 days of receiving the customer’s request for such refund/adjustment. If the payment to RSR is a cash or check sale, RSR will reimburse the customer within 30 calendar days by cash or check, whichever method was used in the original purchase.
In the case of a Card sale, the amount of the refund/adjustment will not exceed the amount shown as the total on the original Sales Data except by the exact amount. In addition, RSR wil not accept cash or any other payment or consideration from a customer in return for preparing a refund to be deposited to the Cardholder’s account nor to give cash refunds to a Cardholder in connection with a Card sale, unless required by law.